Order Cancellation Policy

Order Cancellation Requests

• Orders can only be cancelled prior to shipping.

• To request a cancellation, you must contact us directly by phone or email. Text messages or voicemails without confirmation are not accepted as valid cancellation requests.

• Once an order has shipped, it cannot be cancelled. You may refer to our return policy for further options.

Shipped Orders

• If an order has already been shipped and you no longer wish to receive it, you may:

  • Refuse delivery at your door (if applicable), or

  • Accept delivery and request a return authorization (RMA), subject to our return terms and restocking fees.

Shipping Charges

• If we are able to intercept a shipped order with the courier at your request, you will be responsible for any shipping and handling charges incurred.

Special Orders

• Customized, special order, or clearance items are non-cancellable and non-refundable once processed.

We appreciate your understanding and cooperation. If you have any questions or need assistance, please feel free to contact us directly.